Simple meets accurate
Run your whole service business from one place.
Field service software built by owners and operators for HVAC, plumbing, electrical and home service pros. Book the job, manage it easily, and give your techs a simple step-by-step app.
Simple meets accurate
Built for great techs, not IT people
Ergane PRO keeps it simple where it should be, and accurate where it counts.
Get the job booked
From the first call to a time on the board, booking takes seconds, not a dozen screens.
Manage it easily
Every job has a clear status from booked to done, so nothing slips through the cracks.
A step-by-step tech app
Techs follow simple steps on their phone, so they can focus on being great techs.
Ready out of the box
A built-in onboarding list for your admin and free, fast support. No boring onboarding meetings.
Self-updating dispatch
A dispatch board that keeps itself accurate
Ergane PRO updates the board from what actually happens on the job. Start and end times adjust automatically from your tech's real times, so you get an accurate, clean board without anyone dragging blocks around at the end of the day.
- ●Tech marks On SiteThe job's start time on the board moves to when they actually arrived.
- ✓Tech marks CompletedThe end time moves to when the job actually finished, and the job on the board resizes to match.
- ↻Clean board, automaticallyWhat you see is what really happened, every job, every tech, every day.
Statuses that matter
Every status becomes a report you can use
Each status is tracked as time, and that time feeds a meaningful report. See real efficiency, then adjust.
- Drive time report?Yes! See how much of the day is spent on the road.
- Actual working time report?We got you! The real hours spent on the job.
- Non-billable hours?You bet. Parts runs and idle time, easy to find and easy to read.
Choose your status colors. The job changes color on the board in real time, so dispatch can see where things stand without calling and bugging your tech for a “status update.”
Our best feature
If you need it done differently, we can almost always make it happen.
No two companies operate the same. We believe Ergane PRO is great right out of the box, and when there's something you need done your way, the chance we can do it is 99%.
Tell us what you needGetting started
Up and running in as little as 48 hours
Skip the boring onboarding meetings. Because nothing in Ergane PRO is hard to use, getting set up is easy and painless.
Your login credentials, ready to go
Using Ergane PRO, as fast as your setup allows
A built-in onboarding list
Your admin gets a simple checklist right inside Ergane PRO. Work through it at your own pace, no scheduled meetings required.
Settings that make sense
Every setting is plain and easy to find, so dialing Ergane PRO in to how you work is quick.
Free, fast support
Stuck on something? Our support team is available quickly and for free to help you get it right.
Timing depends on how quickly your setup is completed.
Built for the way service shops really run
From the first phone call to the final payment, in one place.
Jobs & work orders
Every work order across your crew
Clear statuses from Unscheduled to Completed & Won, with views for parts ordered, on hold and follow-up.
- Filter by priority, technician and date
- Save the filters you use every day
Memberships
Maintenance plans that run themselves
Set the interval, price and member discount once. Included tune-ups get scheduled for the year and checked off as jobs complete.
- Sold straight from your Pricebook
- Members flagged on every customer card
Pricebook & inventory
Prices, margins and stock in one list
Know your margin on every part and service. Stocked parts used on jobs come off the count automatically.
- Low-stock alerts and one-click restock
- Bulk price changes and CSV downloads
Advanced reporting
More than a report you download
Built-in reporting on the metrics that matter. Every report comes with its own mini dashboard, so you can see your data visually and in real time.
- Reports built around the numbers owners actually run on
- A live mini dashboard on every report
- Download any report when you need the details
And there's more under the hood
Everything an owner needs to run the shop, in the same place as the schedule.
The right access for every role
Everyone logs in to exactly what they need.
Full control of the business: settings, users, billing and every job.
Their schedule, their jobs and what they need in the field. Nothing extra.
The office tools to book, schedule and serve customers, without admin access.
One plan. Everything included.
No confusing tiers and no features held back. Pay monthly on autopay, or pay for the year up front and save 10%.
Our story
20 years in the field. Every kind of FSM.
We ran our service business for 20 years, from no FSM at all to the “biggest and best” FSMs and everything in between. We know the gaps and the frustrations firsthand.
So we built Ergane PRO to be simple, accurate and effective: get the job booked, manage it easily, and give your techs a simple step-by-step app, so they can be great techs without having to be great IT people.
er · GAH · neeErgane was a title of the Greek goddess Athena, honoring her as the patron of craftsmen and skilled workers. We named our software for the skilled people doing the work.