Features
Everything your service business runs on
Scheduling, dispatch, invoicing and payments in one place, so your office and your techs work from the same page.
Self-updating dispatch
A dispatch board that keeps itself accurate
Ergane PRO updates the board from what actually happens on the job. Start and end times adjust automatically from your tech's real times, so you get an accurate, clean board without anyone dragging blocks around at the end of the day.
- ●Tech marks On SiteThe job's start time on the board moves to when they actually arrived.
- ✓Tech marks CompletedThe end time moves to when the job actually finished, and the job on the board resizes to match.
- ↻Clean board, automaticallyWhat you see is what really happened, every job, every tech, every day.
Statuses that matter
Every status becomes a report you can use
Each status is tracked as time, and that time feeds a meaningful report. See real efficiency, then adjust.
- Drive time report?Yes! See how much of the day is spent on the road.
- Actual working time report?We got you! The real hours spent on the job.
- Non-billable hours?You bet. Parts runs and idle time, easy to find and easy to read.
Choose your status colors. The job changes color on the board in real time, so dispatch can see where things stand without calling and bugging your tech for a “status update.”
Dispatch
Who's where, and what still needs a date
A live board of every technician and every job, by day, week or month. Unscheduled work waits in its own list until you drag it onto the calendar.
- Start and end times update automatically when the tech marks On Site and Completed
- Day, week and month views by technician
- Drag a job from Needs Scheduling onto the board to book it
- Online requests, route planning and permits in one place
Jobs & work orders
Every work order across your crew
Follow each job from the first call to the final invoice, with a clear status at every step.
- Unscheduled, Scheduled, En Route, On Site, In Progress, Parts Run, Completed & Won
- Views for parts ordered, on hold, inspection pending and follow-up
- Filter by priority, technician and date, then save the filter
Customers
The people and properties you serve
One record for every customer and property, so anyone in the office can pick up the phone and know the history.
- Address, phone and email on every card
- Members flagged at a glance
- Job history and equipment on file
Memberships
Maintenance plans that run themselves
Build the plans you sell, then let Ergane PRO handle the follow-through.
- Set the service interval, billing, price and member discount
- Sell a plan from the Pricebook, and it activates when it hits the invoice
- Included tune-ups are scheduled for the year and ticked off as jobs complete
Pricebook
Prices, margins and stock in one list
Your parts, services and tasks with prices your techs can trust. Stocked parts used on jobs come off the count automatically.
- See price and gross margin on every item
- Low-stock alerts and one-click restock
- Change prices in bulk, set discounts and download as CSV
Equipment
Know every unit you service
Everything installed at your customers, with the dates that matter, so you can spot aging equipment before it fails.
- Model, serial number, install and manufacture dates
- Age calculated automatically and sortable
- Equipment types and warranties tracked alongside
Fleet
Your trucks and who drives them
Keep every company vehicle and its costs in the same system as your jobs.
- Model, year, VIN, mileage and assigned driver
- Fuel log with gallons, total cost, price per gallon and PO
- Pick a date range and download the report
Team chat
Office and field, on the same page
Built-in messaging means fewer missed calls and lost texts.
- Direct messages and group chats for dispatch, crews and parts
- Updates from the field land where the office already works
- Every conversation kept with your business, not on personal phones
Advanced reporting
More than a report you download
Built-in reporting on the metrics that matter. Every report comes with its own mini dashboard, so you can see your data visually and in real time.
- Reports built around the numbers owners actually run on
- A live mini dashboard on every report
- Download any report when you need the details
Getting started
Up and running in as little as 48 hours
Skip the boring onboarding meetings. Because nothing in Ergane PRO is hard to use, getting set up is easy and painless.
Your login credentials, ready to go
Using Ergane PRO, as fast as your setup allows
A built-in onboarding list
Your admin gets a simple checklist right inside Ergane PRO. Work through it at your own pace, no scheduled meetings required.
Settings that make sense
Every setting is plain and easy to find, so dialing Ergane PRO in to how you work is quick.
Free, fast support
Stuck on something? Our support team is available quickly and for free to help you get it right.
Timing depends on how quickly your setup is completed.
And there's more under the hood
Everything an owner needs to run the shop, in the same place as the schedule.
The right access for every role
Everyone logs in to exactly what they need.
Full control of the business: settings, users, billing and every job.
Their schedule, their jobs and what they need in the field. Nothing extra.
The office tools to book, schedule and serve customers, without admin access.